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No items will be accepted without a RMA number.
DED RMA numbers are valid for 14 days.
All return carriage costs are at the resellers expense, unless otherwise agreed by DED.
The RMA number must be clearly displayed on the packaging and paperwork.
DED will not accept products for return under the following conditions:
Missing items or components with the original order are missing.
The condition of the returned item is in any way misrepresented.
Returned item or packaging damaged rendering the product.
No visible RMA number on the packaging or paperwork.
DOA returned item is tested and is fully functional.
An item is received more than 14 days after the date the RMA number was issued.
The item has been heavily used or damaged.
DED requests that you inform your customers of its RMA policy. DED resellers are responsible for the condition of any returned items.
All items returned to DED will be checked and tested. DED cannot be held responsible for the loss of any data saved on any device or any applications deleted due to Hard or Soft Resetting of devices during testing.
DED deliveries refused by the Customer will cause an RMA to be raised to book the item back into stock any costs related to refused shipments will not be credited.
Shipping error RMA must be requested within 7 days of the DED invoice date.
The return of the following items must be agreed in writing before an RMA is issued:
If any returned product is not accepted you will be informed in writing and your account will not be credited. You may choose to have the items collected or arrange for DED to ship the items back to you.
Non-DOA Returns Policy
NO open box returns for non-DOA items will be accepted. All items must be returned double boxed with the original items box clean, undamaged, and with no marks of any kind. This includes writing, stamps, or shipping labels. (Do not write RMA numbers on original box).
Original manufacturer's packaging both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, ALL items included in original shipment.
Customers have 14 days from date of delivery to request a non-DOA return. The RMA issued is valid for 14 days from issue date.
DED will impose a 20% restocking fee on returns resulting from customer error.
In the event of items being returned with damaged packaging a re-box fee of a minimum of 5% will be applied.
Non-DOA configured items may not be returned.
Credit will only be applied to your account when DED receives the item and the item is verified as unused and in good resaleable condition.
The customer is responsible for freight costs when returning Non-DOA items
Standard procedure regardless of the method of payment would be to credit the customer’s DED account for the return. The customer must contact the Finance Department to request other options.
DOA Returns Policy
Any DOA must be reported to DED within 5 working days from date of delivery.
Manufacturer warranty applies after 5 working days from date of DED delivery (See RMA policy).
The item will be returned to DED for testing. If no fault is found the product will be returned and a service charge and carriage costs maybe raised.
If a fault is found DED will credit your account for the invoiced value of the item.
If requested a replacement item may be delivered and invoiced accordingly.
Any items that show signs of extended use will not be treated as DOA and the DED RMA policy will apply.
Suppliers Warranty and DOA periods
Supplier Product Warranty Period (years/months) DOA (days/weeks)
BIXOLON All Printers 24 months 5 days
Power Supplies / Cables 3 months 5 days
HONEYWELL Ring Scanner 12 months 5 days
24 months 5 days
Orbit 7120/7180 Voyager 1202g
36 months 5 days
Hyperion 1300g Voyager 1200g
60 months 5 days
Enterprise Sleds 12 months 5 days
Mobile Computers 12 months 5 days
Vehicle Mount Computer 12 months 5 days
OEM Scan Engine (except for 2D image engine) 24 months 5 days
OEM 2D image engine 12 months 5 days
Cables/ Power Supplies/ Holsters & Belt Clip/ Stands/ Holders/ Mounts 90 days 5 days
Batteries/ HomeBases/ Vehicle Bases/ Battery Chargers 12 months 5 days
Charge and communication bases 36 months 5 days
POSIFLEX PoS Terminals 36 months 5 days
Printers / Scanners / Cash Drawers 24 months 5 days
ZEBRA CARD PRINTERS Card printers (Value, Performance, Retransfer) 24 months 5 days
All other card printers (Security, Legacy performance) 12 months 5 days
Card spare part kits 3 months 5 days
Card printhead spare parts kits (Value & Performance) 12 months 5 days
ZXP Series 8 print head Lifetime 5 days
Zebra True Colour i Series Ribbons 24 months 5 days
Zebra True Colours Retransfer Film 24 months 5 days
Zebra True Secure i Series Laminates 24 months 5 days
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A change to our sales contact times
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New ZXP3 Security Ribbons
Launching the Bixolon B-Gate
If you are interested in becoming a DED reseller, then contact DED Sales - firstname.lastname@example.org.
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